First, visit ProjectA911.com for notices about network or server outages. There may be an issue that we are already aware of and in the process of resolving.

If there are no notices about network or server outages then you can contact our General Support by phone during regular business hours at  (541) 488-1702. If your site is down outside of our regular business hours then you can contact our Emergency Support at (541) 488-1702 x301. This will page our on-call technicians, and you will receive a response within 2 hours. In your message, please make sure you leave your full name, organization name, domain name, and a phone number where you can be reached.

You can also submit a Support Ticket any time. We respond to all Support Tickets received before 5pm Pacific Time M-F the same  day, or the next business day for requests received after hours.

You may also contact our General Support by email at support@projecta.com. We respond to all requests received before 5pm Pacific Time M-F the same day, or next business day for requests received after-hours.